Terms & Conditions

01Services and scope

We provide cleaning and housekeeping for residential and commercial premises, including routine cleaning, deep cleaning, office and commercial cleaning, communal area cleaning, move-in and move-out cleaning and floor care. Every engagement begins with a written scope setting out the areas, the tasks and the frequency. The scope forms part of the agreement; work outside it is not included unless separately agreed.

02Quotes, pricing and how a contract is formed

• Quotes are prepared from the premises, the task list and the frequency, and are confirmed in writing.
• Figures published on this website are indicative ranges, not offers, and are not a price for any particular premises.
• A contract is formed when you accept a written quote and we confirm the booking. This website does not take orders or payments online.
• If a quote contains an obvious error, we will tell you before any work is done and the corrected figure is what applies — you are never held to a figure we got wrong.
• Work outside the agreed scope is quoted and agreed before it is carried out.

03Scheduling, access and risk

• Visits are scheduled by agreement. For regular clients a slot is fixed on the agreed cycle.
• Keys, access codes and alarm arrangements are agreed in writing before the first visit. We use them only to carry out the agreed work.
• Where access is not available for a scheduled visit, we will contact you and agree what happens next. Risk in any items we handle passes to us only while they are in our physical control.
• Please tell us about anything fragile, hazardous or unusual in the areas to be cleaned before the visit, and secure valuables and confidential documents.

04Changes, cancellation and rescheduling

• Either side may move a visit by giving reasonable notice. A cancellation with reasonable notice carries no charge.
• If you cancel a visit at short notice, or access is not available on the day, we may discuss a charge to cover the visit that was reserved for you. We will set out what applies before invoicing.
• Recurring arrangements may be ended by either side on reasonable notice. Where visits have already been carried out, they remain payable.

05Our responsibilities and limits

• We carry out work with reasonable care and skill, working to the agreed scope.
• Products are selected for the surface type on the basis of information you give us. Please tell us if a surface is unsealed, porous, unfinished or otherwise sensitive.
• We are not responsible for pre-existing damage, for deterioration caused by the condition of a surface rather than our work, or for wear that was already present.
• Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Other liability is limited to the value of the services provided under the relevant booking.

06Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

07Contact about these terms

Email support@rampart-cleaning.services or call +44 7340 593236.